Re: Could not check credentials provided for user on host

Hi Chris,

The error almost seems like SUM is not accepting your SSL connection from studio as you can see from below error which happens first at 19:08:19

ERROR 2013-05-22 19:08:19 com.sap.lm.hana.web.filter.ErrorFilter

 

ClientAbortException:  javax.net.ssl.SSLException: Connection has been shutdown: javax.net.ssl.SSLException: java.net.SocketException: Connection reset

          at org.apache.catalina.connector.OutputBuffer.realWriteBytes(OutputBuffer.java:388)

          at org.apache.tomcat.util.buf.ByteChunk.flushBuffer(ByteChunk.java:473)

          at org.apache.catalina.connector.OutputBuffer.doFlush(OutputBuffer.java:334)

Then at 19:08:21 it tries to authenticate your <SID>ADM user over a connection that has been closed

ERROR 2013-05-22 19:08:21 com.sap.lm.hana.validation.UpdateDataValidatorImpl

Could not check credentials for <SID>adm user.

 

com.sap.lm.services.hostcontrol.SAPHostControlException: Could not check credentials provided for user tstadm on host <fullqualifiedhostname>.

          at com.sap.lm.services.hostcontrol.SAPHostControlService.wrapHostControlException(SAPHostControlService.java:213)

          at com.sap.lm.services.hostcontrol.SAPHostControlService.checkUserCredentials(SAPHostControlService.java:399)

          at com.sap.lm.hana.validation.UpdateDataValidatorImpl.checkSidAdmCredentials(UpdateDataValidatorImpl.java:97)

My guess is that your setup is not configured to handle https requests and hence is failing. There are 2 notes that may be of help to you as they refer to a similar(not exact) type of error - 1840870 and 1826767.

Also to check if you are properly configured for https I would suggest to review all 3 sub sections of section 4.3 in the HANA Automated update guide. If that also doesn't work, then you may want to open a support message.

Hope this helps resolve your issue.

Thanks,

Sharan