Kevin and Jon-Paul,
it seems that is only so much we can do either on cloudshare or on aws, but i appreciate all the work you guys are doing as i thought i was alone with my studio reboots and refreshes (i've been quite lucky not to have to do any reinstalls recently). since we don't have the full control of the client/server cloud the questions always remain as to what is really going on the server.
SAP seems to want to help, but we can't really expect support at the level of a corporate paying account, so it's really great that this thread remains open but IMHO deserves more visibility if not here then on twitter, linkedin, etc.
thx,
greg